Returns & Shipping
Items bought on CHERRYCASA.COM are NON - REFUNDABLE. Due to hygiene purposes.
In the event your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange.
Wish to process an exchange or refund?
Submit your exchange or refund form below.
SHIPPING AND HANDLING
We offer free worldwide standard shipping. Standard shipping DOES NOT provide tracking. After your order is placed there is a processing time of 24-48 business hours. Once your order ships a confirmation email will be sent to you to, that your order has been shipped. You can also find your shipping details by logging into your account if you have upgraded and paid extra for your shipping. Please note that while we don't foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.
We have the following shipping options Free Standard Shipping:
Canada 7-14 Business Days
USA 3 - 10 Business Days
International 7 - 75 Business Days
USPS Priority $5.99
USA 3 - 5 Business Days
Canada 3- 7 Business Days
International 7 - 30 Business Days
International Shipping Policy
Duties & Taxes May Be Required.
Please follow checkout options to receive your calculated rate and estimated delivery time. Cherry Casa does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.Please check with your local courier for more information on how COVID-19 directly effects your shipments with us.